General

Can I book tickets for infants on Jetkart?

Yes, you can book travel for infants under two years of age on Jetkart.co.uk . Make sure they have valid proof-of-age documents when they're checking in, and remember that infants must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult (hey, you try dealing with luggage, tickets, airport queues and two screaming babies by yourself). To avail of infant fares, the infant must be under 24 months of age throughout the entire itinerary that you're booking. This includes both outbound and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare.

What's an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e-ticket, we email it to you after the booking is complete. Simply print it out and bring it with you along with a valid photo ID to the airline counter when checking in for your flight.

What is the maximum number of seats I can book?

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to recomplete the booking process for the additional travelers.

Can I book a multi-city trip?

Yes.

Does Jetkart offer any loyalty programs?

No, but there are attractive offers running on the homepage. Stay sharp and you might grab a great deal. Questions while you book

I've been getting zero flight results on the search page. What gives?

Clear your browser cache and try the search again or try calling us on the number mentioned on the homepage.

Where do I enter my frequent flyer number while booking international flights?

We do not have an option of entering the frequent flier number at the time of booking domestic flights. However, we can certainly pass on your frequent flier number to the airline. Just call us as soon as you book your ticket and tell us your trip id and your frequent flier number.

I've selected 5 passengers (adult + children). Why are some airlines missing from the search results?

Some airlines don't allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers.

I entered my payment details and hit submit-and all I got was a blank screen! I got charged but don't have an e-ticket. What now?

We're really sorry for the inconvenience. Please don't worry. We'll call you within four hours and complete this booking offline. We suggest you do not try booking again as you may end up getting charged twice. If you're really impatient, call us at and we'll help you fix this immediately. Questions after you've booked

How do I know my reservation was booked?

We'll send you an SMS and an email to confirm your flight booking

Do I need to confirm my flight reservation before I fly?

No, you don't. If you really want to, though, you can by writing to our Customer Support Team at info@Jetkart.co.uk or by contacting the airline directly.

How do I confirm my seat assignments?

Jetkart doesn't do pre-seating. Some airlines will confirm your seat assignments their rules for doing so vary, so call your airline directly to check whether you get to choose your seat.

How do I get my e-ticket details?

We'll send your e'ticket details to the email address you gave us when you made your reservation.

How do I get a boarding pass for an e-ticket?

You need to show your e-ticket confirmation email and your e-ticket number at the check-in counter. The airline representative will issue your boarding pass at that time.

Do I have to show my e-ticket confirmation email at the airline check-in counter?

Yes, you do. Some airports don't allow you inside without a printout of your e-ticket, so be sure to carry one with you.

What if my paper tickets are lost or stolen?

If this happens, email us immediately and we'll help you process a lost ticket application. In most cases, the airline will require you to purchase replacement tickets at today's€ fare, meaning that day's current published fares. Our travel specialist will facilitate the sale of these tickets. If your original paper tickets aren't used within a designated period of time (usually 3-4 months, depending on the airline), you'll receive a credit for the purchase price of the replacement tickets, after deducting an application fee (which, again, varies by airline). Of course, these policies and fees are subject to change at any time, ask our travel specialist for the most recent information for your airline's replacement ticket rules and policies. We're bound by these rules, so we strongly suggest you keep your paper tickets safe to begin with.

How do I generate an invoice for my booking?

Generating an invoice for a flight booking you made on Jetkart is super easy. Simply give us a call on our number and request for your invoice, we will simply send it to you via email.

Do I have to pay something extra at the airport?

It depends on the airport you're flying from.

Do I have to show ID proof at the time of check-in?

Yes, for domestic and international flight , below are the applicable government issued photo-ids accepted by the airlines ,
Driving License
Pan Card
Passport

How do I find out my baggage limit?

Just visit http://www.Jetkart.co.uk and select the baggage limit ,select the airline you're flying. You can find the baggage limit under the Baggage Allowance' section.

I've booked my tickets but need to add my child’s tickets to my booking. How do I do it?

Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly.

I misspelled my name while booking a ticket. How do I get it changed?

You can call us to check if the airline you've booked with entertains change-of-name requests. Most of them do, and we can pass on your request. However, if the airline doesn't allow it, you'll have to cancel and rebook the ticket.

I selected the wrong prefix (Mr/Mrs) to a passenger's name while booking. How can I get this changed?

Just call us and tell us your trip ID. We'll find out if your airline supports title change and if it does, we'll pass on your details to them. If the airline doesn't allow title change you'll have to cancel and then re-book the ticket with the correct title.

Is it possible to book tickets for another person ?

Yes, just enter the details of the passengers you want to book for when you're asked to enter traveler'details at the time of booking. Cancellations & Refunds

If I need to cancel my flight, what's the latest I can do this by?

With Jetkart, you can cancel your flight no later than 4 hours before the time of departure. If you need to cancel your reservation within 4 hours of the departure you need to contact Jetkart directly for cancellation

How will I get my money back after a cancellation?

The fare will be refunded to the same account you used while you make the booking.Your refund will be processed within 28 Business Days.

How long does it take to process a refund?

We usually process the refund within 28 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We've noticed that it takes about 14 working days for most refunds to hit their respective accounts. I still haven't received my refund. Help! We're extremely sorry for the goof up. Hop on to our Complaints Forum and holler for help. Someone will get back to you pretty soon.

How do I claim my refund?

We strongly recommend that you let us know immediately before cancelling directly with the airline. Depending on your bank, the refund generally takes 4 to 28 days (from the day we find out about the cancellation) to get processed. In cases such as no-show or flight cancellation, the refund process can take more than four weeks too.

The airline I booked has suspended its operations. How do I claim my refund?

You need to write to us on info@Jetkart.co.uk and provide your Trip ID along with airline details. We will follow up for refunds with the airline. As soon as the airline refunds us, we will reverse your refund amount to the mode of payment that was used while booking.

What is an amendment?

An amendment is a fancy word for a change in your travel plan. You can change the date or time (or both) of your travel; you cannot, however, change the sector(s) on which you're already booked. For example, if you're booked on a flight from Mumbai to New Delhi, you can't change your destination to Goa. Please note that airline changes are not allowed in case of amendments. However, you can cancel your existing reservation and re-book a different airline of your choice online.

What does it cost to make an amendment?

All amendments come at a fee that varies from airline to airline. In addition to this fee, Jetkart charges an amendment handling fee of GBP 150/per passenger per sector. We'll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the amendment is made.

How do I get my ticket(s) after an amendment?

We'll email your amended tickets within 60 minutes of making the change to the email address you used for the original booking.


Payment Options

What payment options does Jetkart.co.uk have?

Now you can easily to find and choose card payment to complete payment and finish your booking process.

How many banks does card support?

There are almost 50 banks can be supported by card payment

Which all payment modes are supported?

All the major credit/debit cards like VISA, MasterCard, Maestro, and AMEX are supported on our platform. We support 49+ net banking, 6 major wallets.

Are my card details secured?

Your card details are processed in a PCI-DSS compliant environment and transmitted over secured TLS 1.2 connection.

What should i do if my net banking option is not supported?

You can simply call us and let us know we will send you the bank details for payment and you can pay through online bank directly into our business account.

How many days does it take to process a refund?

Refunds once processed from the Jetkart end, will take 7-10 business days to get credited into your bank account.


Troubleshooting

Do my browser's privacy settings affect my Jetkart.co.uk experience?

Jetkart.co.uk works with most levels of your browser's privacy settings, so your experience will not change.

Can I book on Jetkart.co.uk if I'm using Mac OS X?

Of course, you use your Mac to do everything on Jetkart.co.uk. One day, if you find you can't visit Jetkart.co.uk through Safari. That said, we have some odd quirks with Safari, so you're best off using Firefox until we iron out our Safari glitches.

Some of the stuff I'm seeing looks a little bit old?

We do our best to serve you hot, fresh content. If you still see things that seem dated, try clearing your browser cache. I'm getting an Expired Certificate warning. This will happen only if you're accessing our site using an old browser. Check with the certificate vendor for browser version compatibility, or switch to a newer browser.

The Jetkart.co.uk website's moving slower than mud. What gives?

Our site's usually pretty well, so it might actually be your Internet connection that's slow. Check with your Internet Service Provider to see if there's a problem on that end.

What browser Works Best with This Site?

Jetkart.co.uk works best on the latest Firefox, Chrome and Safari versions. As for Internet Explorer, version 9 or later is required.

What do I do if my booking is not completed?

If this happens, just take a deep breath and try again. If your booking fails in the middle of a payment process, we'll let you know by calling you.

Does Jetkart site use cookies?

Yes. Cookies help make us more responsive to your needs and allow us to tailor our site to your interests, giving you the Happy & Easy experience you know and love.